The Market Segment Account Centric Client Executive (CE) is responsible for delivering exceptional client service (ECS) to our clients by understanding client issues and challenges, leveraging the firm’s capabilities to address these and driving new business opportunities to grow revenue and to deepen customer relationship management (CRM). Focusing on the Advanced Manufacturing & Mobility market segment, this role will drive global accounts strategy, rigorous account planning and relationship development across the client(s) organization.
Your key responsibilities
Initiate, build and sustain exceptional client relationships to the most senior levels of the organization: Develop and execute the account plans to develop critical business relationships across the account (A). Drive ECS in every external and internal encounter which includes: a) Being connected to your client’s business agenda and leveraging the global EY network to connect our clients to the right people (A). b) Being responsive to our client’s needs and seeking and providing continuous feedback through Clients Insights Program (R). c) Being insightful through proactively sharing relevant metrics, trends and strategies to address and reach client needs (A). Challenge the strength of critical business relationships in each field of play, and assist the GCSP and the account team in the development of relevant, wide-reaching and leverage able client relationships worldwide (R). Develop and implement the plan for Expectations of Service Quality (ESQ) and participate in interviews for key buying influencers to ensure we are delivering ECS (R). Review the Assessment of Service Quality (ASQ) results and develop and implement a plan that addresses issues and identifies
potential opportunities for the business (A). Serve as contact member of the core team for customer concerns if/when they arise; identify appropriate resolution to achieve client satisfaction and retention (A).
Opportunity Management: Act as a strategic advisor to the GCSP and account team on global pipeline execution, revenue
plan deal review and negotiation strategies (A). Identify opportunities and client challenges and bring the appropriate EY
resources and insights to the client to resolve challenges. Adopt a particular focus on transformative opportunities with
the client, through the development of our Tier 1 & 2 Alliances, digital activation and managed service provision (R).
Leverage and drive strategic pursuits tools, which include EY sales tools, processes and methodologies (A). Instill
strategic commercial/pricing methodology to optimize account margin (A). Participate in deal review process as required.
Negotiate and implement global strategic framework agreements supported by global rate cards (R). Identify field of play
(FOP) expansion relevant to the account and our services (R).
Skills and attributes for success
To qualify for the role you must have
Ideally, you’ll also have
What we look for
Someone with the ability to bring new ideas and innovation to deliverables with a strong focus on transformative digital, managed service and/or Alliance- based solutions. Additionally, be strong in handling and resolving conflict.
What working at EY offers
We offer a competitive remuneration package where you’ll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer:
EY is committed to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance.
As a global leader in assurance, tax, transaction and advisory services, we’re using the finance products, expertise and systems we’ve developed to build a better working world. That starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. Whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.
Prior to finalizing your application, you will be asked to provide personal information across several dimensions of diversity and inclusiveness. The information you provide is kept entirely confidential and will not be used to evaluate your candidacy. We collect this data to help us analyse our recruitment process holistically and implement actions that promote diversity and inclusiveness. While optional, we encourage you to provide this information to hold us accountable towards our goal of building a better working world. Read more about our commitment to diversity & inclusiveness here. We ask because it matters!
If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.
Join us in building a better working world.