The objective of this position is to work within and provide on-going technical support to the Electricity Settlement and Data team and the wider business, as well as strive to continuously develop the teams’ Electricity Industry Data knowledge. This will include remaining up to date on Electricity industry changes, industry processes and system developments, and training these changes out to your colleagues. By working at an account level, you will be responsible for proving and maintaining all Electricity Industry Data processes and updating all documentation where appropriate, as well as assisting the Team leader with change management across the team.
The Settlement and Data Team is responsible for maintaining Ecotricity’s settlement position above the industry standard set by Elexon. The department is responsible for ensuring a high standard of Data integrity across the national database and our internal systems. This is done by resolving incoming data exceptions in line with the BSC settlement code.
Support the Team Leader and Industry Settlement and Data Manager with agent performance and any reporting as required
Resolve exceptions, industry participant queries, and maintain customer data held within Ecotricity systems within given timescales
Being an escalation and technical support lead for the Electricity Data team and the wider business on Electricity Industry Data queries in NHH.
Striving to become the ‘go to’ person with the view to developing a comprehensive understanding of the whole NHH customer journey and industry data journey.
Working through error checks, and assisting with the reporting and eventual upload of all workstreams into Salesforce/workable format
Be a point of contact within the team for business projects, assisting with the implementation and progression of business projects.
Maintaining and creating written process documents for the whole team, and updating as appropriate
Performing root cause analysis where appropriate on processes, alongside the Operations Analytics Team, and re-writing process documents where appropriate.
Continuous improvement on all processes within the team, and manage rolling out any improvements/changes
Train all current staff and any new staff up to a high level on all current and new processes
Attend all industry/software training days as appropriate, and feed all up to date information back to the team leader and team.
Liaise with other departments and third parties to ensure that a fair and timely outcome is achieved for customer and industry impacting problems.
Complete any monthly or weekly reports as required by the team leader
Ensuring department meets all industry compliance and regulations requirements, and this knowledge is shared with the team
Customer and third-party outbound contact to ensure timely and effective resolution
Resolve high level exceptions created by inter-system interfaces
Other projects and ad-hoc tasks deemed inline with the wider ongoing needs of the team and Ecotricity mission.
Extensive knowledge of the Utility Industry with a minimum 1 years’ experience.
Ensuring the team is always fully compliant with OFGEM Regulations by engaging in updates and changes in the wider energy industry
Experience working with third party Agents (MOP, DC/DA etc)
High level of computer literacy with experience of a CRM system, Utilisoft AFMS systems and Ecoes coupled with knowledge of Microsoft Office 365
Prioritise a wide range of tasks and manage workload effectively
Committed to continual improvement for themselves and their teammates, including process improvement experience.
Proven effective relationship management both internally and externally
Excellent written and verbal communication skills
Great analytical skills
Excellent attention to detail
Excellent coaching and team development skills
High level of numeracy, accuracy and problem-solving ability
Excellent planning and organisational skills
Report writing and monitoring ability
Ability to successfully implement change, and proactively and positively support others through change, along with the Team Leader.
Self-motivated with a strong work ethic, demonstrating a genuine interest in developing your own and your team’s knowledge
Engaged in updates and changes in the wider energy industry
A proven record around adherence, sickness and behavior meeting and exceed set KPI’s
Pride yourself on maintaining industry data integrity across industry and internal systems
Committed to continual improvement
Methodical and organised, ability to manage own work
Treats customers and peers the way they like to be treated
Working in a proactive way to find creative and innovative solutions
Is receptive to feedback and acts accordingly
Exceptional team player who is open and supportive and also confidently manages stakeholder relationships
Influences outcomes by using effective communication
Remains calm under pressure
Engaging and motivating attitude and style
Flexible and adaptable approach to work
Live and breathe the Ecotricity Ethos
Required 5 GCSE’s or equivalent at Grade C or above, Maths and English are essential
A-Level or equivalent preferred
Ecotricity is the greenest energy company in Britain. In fact, when we started back in 1995, we were the first green electricity company in the world.
Our mission was and remains to change the way energy is made and used – after introducing green electricity to the world, we introduced green gas to Britain in 2010 too.
Our model is unique: we use our customers’ energy bills to fund the building of new sources of green energy. We like to refer to this as turning ‘bills into mills’ – energy bills into energy mills, whether that’s wind, sun, sea or gasmills.
We’ve built over seventy wind and sun parks across Britain, we’re planning to build Britain’s first ever Green Gasmills, and through Britwind, our small wind company, we design, build and deliver small wind turbines to landowners and businesses throughout Britain and the world!
We don’t just focus on energy though – we built and run the Electric Highway, Britain’s leading network of electric car chargepoints, we helped Forest Green Rovers become the greenest football club in the world, and launched Britain’s greenest mobile phone service, Ecotalk.