Energy Jobs Direct

Membership Manager, Full Time

1

JOB DESCRIPTION

JOB DETAILS

Job Title: Membership Relations

Manager

Location Aberdeen /London with Regional Travel

Reporting Line: Stakeholder & Communications

Director

Date: September 2020

Team: Stakeholder & Communications

Organisational Vision and Mission

Oil & Gas UK’s mission is to ….

“To champion the UK offshore oil and gas industry as part of a diverse energy mix, with facts, evidence, engagement

and advocacy”

OGUK’s vision is to …

“To be the leading association for the UK offshore energy industry, ensuring the North Sea remains an

internationally attractive place to do business”

Team Purpose and Objectives

  • To promote oil and gas as vital components of the energy mix and demonstrate the Total Value Add of the
  • industry;

  • To proactively manage the stakeholder and communications agenda on behalf of the organisation and its
  • members, actively pursuing a positive profile and reputation for the industry and OGUK;

  • To develop an effective brand management strategy ensuring all design, digital and editorial activities, and
  • media are optimised to deliver the strategy

  • To lead, develop and deliver:
  • o the Membership Value Proposition, recruiting, retaining and engaging OGUK Members to generate

    ongoing revenue streams.

    o high quality events which enhance the organisation’s reputation, messaging and income.

    Job Purpose

  • Develop existing and new member relationships to generate and maintain a sustainable revenue stream for
  • the organisation

    Job Dimensions

    Budgetary Responsibility: TBC

    Team Size: 3

    Line Management: Membership Relations Adviser

    Membership Relations Co-ordinator

    Key Stakeholders:
    Stakeholder and Communications Director, Board, Membership & OGUK

    Leadership Team; Government Departments including: OGA; BEIS; Unions; Trade

    Bodies; Supply Chain Forum.

    Key Accountabilities:

  • Lead the development of a strategy and annual plan for member recruitment, retention and key account
  • management, working together with the Membership Relations Adviser, meeting agreed membership income

    targets and engaging with all members across the UK and reporting to the Stakeholder and communications

    Director on a regular basis.

  • Lead the association’s Key Account Management programme to successful delivery.
  • Undertake market-mapping and research to identify, target and approach new member prospects.
  • Maintain accurate and up to date records of all membership contacts, engagement activities & prospective
  • members in the CRM (Client Relationship Management) System.

  • Manage & promote good practice in the use of the CRM system across the association.
  • Plan, design and present compelling and bespoke membership proposals to companies, evaluating the
  • success of the proposals.

  • Understand activities across the organisation and clearly articulate how they relate to different types of
  • member company.

  • Monitor and regularly report to the association on evolving member needs, membership composition and
  • income and propose strategic changes to the Value Proposition as appropriate.

  • Attend relevant events and exhibitions to promote membership of OGUK, taking full responsibility for the
  • management of the OGUK Stand.

  • Create and develop compelling membership marketing material both in print and digital.
  • Respond promptly to enquiries from prospective members & relevant parties by phone, email or in writing
  • within agreed timescales.

  • Work across OGUK teams to encourage a customer focused culture and an evolving value proposition which
  • resonates across the membership.

  • Deliver public presentations to promote membership of OGUK across the UK.
  • Knowledge, Skills, Experience: (includes technical skills, professional qualifications, & competencies)

  • Demonstrated ability in delivering membership growth and stakeholder engagement
  • Excellent customer service skills
  • Knowledge of the marketing framework and drivers of relationship management
  • Strong relevant business experience in a similar role
  • Membership management experience with a trade association or other membership organisation desirable,
  • combined with a genuine interest and enthusiasm for the oil and gas industry

  • Excellent Relationship Manager who influences & collaborates with peers & stakeholders to deliver mutual
  • success.

  • Effective Change facilitator who thinks innovatively & acts decisively, adapting positively to challenges.
  • Results-driven, equally comfortable and experienced at working strategically or operationally to drive
  • continuous improvement and operational excellence

  • Role model who demonstrates high standards of ethics & professionalism, aligned to Company Values.
  • Detailed & broad understanding of the Oil & Gas industry, especially within the UKCS.
  • Skilled communicator, both verbally & written, confident public speaker.
  • Sound business acumen with a practical, solutions-driven approach to industry challenges & Member
  • requirements.

  • Quality and accuracy driven, with meticulous attention to detail.
  • Able to think clearly, creatively & decisively.
  • Able to present & sell organisational values, objectives and services to a wide range of senior people.
  • Excellent knowledge of planning, administration, marketing skills and techniques.
  • High degree of IT literacy, specifically in Microsoft Dynamic CRM, MS Office applications.
  • Flexible, able to work out of hours & to travel frequently within the UK
  • Only candidates can apply for this job.

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