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SAP Service Manager 25 views

Founded in 1856 by Thomas Burberry, Burberry is a global luxury brand with a distinctly British attitude. We are a global business with an extensive network of both owned and franchised stores across EMEIA, Asia Pacific and Americas. We are digital pioneers, and innovative technology underpins every aspect of our business, from product design to distribution and marketing. We believe that modern luxury means being socially and environmentally responsible; this mindset is core to our business and key to our long-term success.


JOB PURPOSE

Burberry have undergone a global transformation, migrating our Core SAP estate onto AWS. We’re looking for an experienced SAP Service Manager to join our Leeds based shared service centre on an initial 6 month fixed-term contract.

You will take accountability for the successful operation of the Core SAP Cloud Infrastructure service elements across the cloud platforms, leading multiple support partners to ensure the successful delivery of the SAP infrastructure operations.

We need an experienced Service Manager with a strong understanding of running SAP on cloud infrastructure and services. If this is you, don’t hesitate to submit an application.


RESPONSIBILITIES

As an SAP Senior Service Manager, you will:

  • Partner with our 3rd party support teams and individuals that run the SAP systems on cloud infrastructure, managing service levels and submitting service reports to all stakeholders.

  • Constantly review service levels, managing the service catalogue and reviewing processes to ensure they are operating efficiently.

  • Manage the SAP cloud infrastructure service budget, looking for opportunities to drive forward cost savings across the service offerings.

  • Represent Burberry during high profile incidents, governing partners to ensure compliance to our policies and procedures.

  • Own and manage strong relationships with key support and cloud infrastructure providers.

  • PERSONAL PROFILE

    You will have:

  • A firm background in IT Service Management, and experience running SAP Cloud Services.

  • Strong overall SAP Technical expertise.

  • Experience working in a large, multisite organisation.

  • Experience working with and managing on shore/offshore resource.

  • Excellent relationship building and collaboration skills.

  • Delivery experience on AWS cloud platforms.

  • Only candidates can apply for this job.

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