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VP – Client services 24 views

About the Company: Virtusa Corporation (NASDAQ GS: VRTU) https://www.virtusa.com/ is a global provider of Digital Business Transformation, Digital Engineering, and Information Technology (IT) outsourcing services that accelerate our clients’ journey to their Digital Future. Virtusa serves Global 2000 companies in Banking, Financial Services, Insurance, Healthcare, Telecommunications, Media, Entertainment, Travel, Manufacturing, and Technology industries. Using a combination of digital strategy, digital engineering, business implementation, and IT platform modernization services, Virtusa helps clients execute successful end-to-end digital business transformation initiatives.
Virtusa engages its clients to re-imagine their business models and develop strategies to defend and grow their business by introducing innovative products and services, developing distinctive digital consumer experiences, creating operational efficiency using digital labor, developing operational and IT platforms for the future, and rationalizing and modernizing their existing IT applications infrastructure. As a result, its clients are simultaneously able to drive business growth through digital-first customer experiences, while also consolidating and modernizing their IT application infrastructure to support digital business transformation.
Holding a proven record of success across industries, Virtusa readily understands its clients’ business challenges and uses its domain expertise to deliver innovative applications of technology to address its clients’ critical business challenges. Examples include building the world’s largest property& casualty claims modernization program; one of the largest corporate customer portals for a premier global bank; an order to cash implementation for a multinational telecommunications provider; and digital transformation initiatives for media and banking companies.
Roles& Responsibilities:

  • Virtusa has an exciting opportunity for a “Vice President – Client services” to join our BFS practice. The BFS EMEA head will play a significant role in the business, building and maintaining relationships with the Europe’s best clients, serving as the client’s “guide” on their business transformation journey.

  • Build a strong consultative relationship with key client(s) at the CXO level, serving as a trusted advisor and the primary executive face to the accounts.

  • To establish and execute on multi-year business development and delivery objectives, revenue growth, profitability of the assigned P&L, customer satisfaction and end to end delivery management for the client(s).

  • To grow existing services run rate of $9MN and expand new business solutions to $12MN in the first year across the full breadth of the Virtusa portfolio of offerings, including digital transformation, IT, customer engagement, and product engineering services and build customer loyalty through continuous improvement and focused innovation initiatives as part of a multi-year strategic account plan.

  • Thoroughly understand the client’s business, both strategic and tactical, including themes and underlying issues, and will align Virtusa’s current and future capabilities to create client opportunity and solve business problems.

  • EMEA region responsibility and accountability for the named account(s), including oversight of geographically disbursed business development, solutions and delivery teams in order to deliver full lifecycle solutions and services.


  • Other Skills and Experience:

  • Must have experience driving business transformation & digital transformation initiatives.

  • Desire experience in a client-facing role in a consulting firm.

  • Required experience in an account management and hunting role in the professional services offshore/outsourcing industry.

  • Required domain knowledge and experience in the banking industry.

  • Required experience managing client P&L.

  • Must have highly developed customer relations and negotiation skills with the ability to effectively consult and influence senior executives.

  • Must have proven ability to contribute to business development efforts and to lead and manage multiple distributed teams to achieve client goals.

  • Must have demonstrated ability to communicate effectively vertically and horizontally both internally and in client organizations. Ability to create and deliver compelling presentations.

  • Must have very good understanding of new emerging technologies and leading business trends.

  • Must have strong problem-solving ability with the aptitude to identify strategic solutions to business problems with enterprise-wide implications.

  • Must demonstrate flexibility to work among diverse corporate environments, industries and technical and non- technical audiences.

  • Must be capable of multitasking with rapidly changing priorities and manage multiple tasks in a dynamic environment.

  • Must be detail-oriented and able to develop, execute, lead, and maintain complex projects, programs, and assignments.

  • MS or MBA degree is a plus.


  • Primary Location
    : GB-ENG-London
    Schedule
    : Full Time
    Employee Status
    : Executive
    Job Type
    : Experienced
    Travel
    : No
    Job Posting
    : 20/08/2020, 7:45:54 AM

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